Contact information

At Kai Care, we believe in warm, attentive communication. If you ever have questions about your order, our products, or any of our policies, our team is here to support you with clarity and care.

How to Reach Us  
For all inquiries, including order questions, returns, exchanges, or general support, please contact us at:

Email: CustomerCare@kaiicare.com

Response Time  
Our team typically responds within 1–2 business days. During high‑volume periods, replies may take slightly longer, but every message is handled with intention and respect.

Business Hours  
We respond to messages Monday through Friday. Inquiries sent on weekends or holidays will be answered on the next business day.

Additional Support  
If your message includes photos (for damaged, leaking, or incorrect items), please attach them so we can assist you as quickly as possible.

We’re grateful for every customer who chooses Kai Care, and we’re always here to help with kindness and professionalism.